This refund policy applies to all orders of Transparent Foldable Shoe Boxes purchased through this website.
We are committed to providing our customers with reliable products and a positive shopping experience. If you are not satisfied with your order, you can apply for a return or refund according to the following rules.
Return Period
Customers can apply for a return or refund within 7 days of receiving the goods.
Refund requests will not be accepted after 7 days.
Return Conditions
Items requested for return must meet the following conditions:
- Unused and in original condition
- Packaging intact and undamaged
- Tags and accessories complete
- Does not affect resale
- Provide valid order information
Refundable Circumstances
A refund is possible in the following situations:
- Received the wrong item
- Item has quality issues
- Item damaged during shipping
- Item significantly different from the description
Non-Refundable Circumstances
Refunds are not supported in the following situations:
- Item returned after the 7-day return period
- Item used or damaged by the customer
- Item missing packaging or accessories
- Item returned without authorization
- Return requests due to personal preference or mistaken purchase
Return Process
- Contact customer service to submit a return request
- Provide order number and a description of the problem
- Await review results
- After obtaining return authorization, return the item
- We receive and inspect the item
- Refunds will be processed after approval.
Unauthorized returns may not be eligible for refunds.
Refund Processing Time
After refund approval:
- Product inspection time: 3–5 business days
- Refund processing time: 3–7 business days
The exact arrival time depends on the processing speed of the bank or payment platform.
Shipping Information
Product Quality Issues
For returns due to the following reasons:
- Damaged goods
- Wrong item sent
- Product defect
Return shipping costs will be borne by us.
Non-Quality Issues
For returns due to personal reasons:
- Shipping costs are borne by the customer
- Original shipping costs are usually non-refundable.
Refusal of Packages
Additional costs incurred from unauthorized refusal or return of packages may be deducted from the refund.
Return Address
Please obtain the return address after confirmation by customer service.
Do not return goods directly without authorization.